Privacy Policy

1. Introduction

d4999 ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit and use our website at https://d4999.pro and all associated services, games, and features (collectively, the "Platform"). Please read this policy carefully before using the Platform. By accessing or using d4999, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all users of d4999, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh. Users must be 21 years of age or older to register and use the Platform. We do not knowingly collect personal data from individuals under the age of 21.

2. Information We Collect

We collect several categories of personal information to provide and improve our services, verify identity, process transactions, and ensure compliance with our legal obligations. The categories are described below.

Information You Provide Directly

• Full name, date of birth, and government-issued identification details required for account registration and age verification (21+ requirement).
• Contact details including email address and phone number used for account communications and customer support.
• Financial information including bKash, Nagad, Rocket, Upay account references and bank details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) needed to process deposits and withdrawals.
• Any correspondence you send to our support team, including feedback, complaints, or dispute information.

Information Collected Automatically

• Device and technical data such as IP address, browser type, operating system, and device identifiers collected when you access the Platform.
• Usage data including pages visited, games played, session duration, betting history, and in-platform activity logs.
• Cookie and tracking data as described in our Cookie usage section below.

3. How We Use Your Information

d4999 uses the personal information we collect for the following purposes. We process data only where we have a lawful basis for doing so, including fulfilling our contractual obligations to you, complying with legal requirements, and pursuing our legitimate interests in operating a safe and fair gaming platform.

• Account creation, identity verification, and age verification to ensure only eligible players aged 21 and above access the Platform.
• Processing financial transactions including deposits via bKash, Nagad, Rocket, Upay, and bank transfers, as well as withdrawal requests.
• Delivering customer support, resolving disputes, and responding to queries submitted through our support channels.
• Fraud detection, security monitoring, and responsible gaming controls including tracking player activity patterns to identify problem gaming behavior.
• Personalising your experience on the Platform, including showing relevant promotions, game recommendations, and communications based on your preferences and activity history.

4. Cookies and Tracking Technologies

d4999 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform, remember your preferences, maintain your session, and analyse usage patterns. A cookie is a small text file placed on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in, access games, and use payment features. d4999 does not use cookies to collect sensitive financial data directly; payment processing occurs through secure third-party payment gateways.

5. Sharing Your Information

d4999 does not sell, rent, or trade your personal data. We may share your information only in the following strictly limited circumstances:

• Service providers and technology partners who assist us in operating the Platform, processing payments (including bKash, Nagad, Rocket, Upay, and partner banks), providing customer support infrastructure, and conducting fraud prevention — all bound by strict confidentiality agreements.
• Law enforcement agencies, regulatory bodies, or courts when we are required to do so by applicable law, court order, or governmental authority.
• Business successors in the event of a merger, acquisition, or sale of all or a portion of d4999's assets, subject to the same privacy commitments described in this policy.
• With your explicit prior consent for any other sharing purpose not described above.

6. Data Security

We take data security seriously and implement a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security assessments and vulnerability reviews, and secure server infrastructure for data at rest.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify affected users as required by applicable regulations and take immediate remedial action.

7. Your Rights and Choices

You have the following rights with respect to the personal data that d4999 holds about you. To exercise any of these rights, please contact our support team at the email address provided in our footer. We will respond to your request within a reasonable timeframe.

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations (such as financial record-keeping requirements).
• Right to withdraw consent: where we rely on consent as our legal basis, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

8. Data Retention

d4999 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, including satisfying any legal, accounting, or reporting obligations. The specific retention period depends on the type of data and the purpose for which it was collected. For example, financial transaction records may be retained for a minimum of five years to comply with anti-money laundering and financial record-keeping requirements applicable in Bangladesh.

When your personal data is no longer required, we will securely delete or anonymise it in accordance with our internal data governance procedures and applicable data protection standards.

9. Third-Party Links and Services

The d4999 Platform may display content from or integrate with third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and payment service providers (such as bKash, Nagad, Rocket, and Upay). When you interact with these third-party services, their own privacy policies apply. d4999 is not responsible for the privacy practices, content, or security measures of third-party services. We encourage you to review the privacy policy of any third-party service before providing personal information. d4999 does not link to any external websites for promotional or editorial purposes, and this Privacy Policy governs only the d4999 Platform itself.

10. Children and Underage Users

d4999 is strictly an adults-only platform. You must be 21 years of age or older to register, access, and use the Platform. We do not knowingly collect, use, or disclose personal information from anyone under the age of 21. If we become aware that a person under the age of 21 has provided us with personal data, we will take immediate steps to delete that information and close the associated account.

Parents and guardians who believe their child under the age of 21 may have accessed or registered on d4999 are encouraged to contact us immediately at the email address listed in our footer so we may take appropriate action.

11. Changes to This Privacy Policy

d4999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or through aprominent notice on the Platform. Your continued use of d4999 following the posting of changes constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way d4999 handles your personal data, please contact our dedicated privacy support team. We are committed to addressing your concerns promptly and transparently. You can reach us at the email address displayed in the footer of every page on this website.

Our support team is available around the clock, seven days a week, to assist players across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, or anywhere else in the country. We aim to respond to all privacy-related enquiries within 48 hours of receipt.